Effective date: October 11, 2026
This policy explains how Kelowna Barber Academy handles personal information received through our website, phone, email, social media and enquiry forms, including TikTok lead forms.
Information we collect
When you enquire about a course or request a tour, we collect the information you provide, such as your name, email address, phone number, course interests and message. Please do not submit payment card details, government identification or sensitive personal information through an enquiry form.
How we use your information
We use enquiry information to respond to your questions, provide course and enrolment details, arrange academy visits and follow up on your request. Submitting an enquiry does not enrol you in a course. Separate consent will be requested where required for unrelated promotional messages.
Website tools and service providers
Our website uses tools for analytics, live chat, hosting and email delivery. These tools may process technical information such as IP addresses, browser or device details, cookies and website activity. Live chat providers may also process the messages you submit. Social platforms such as TikTok process information under their own privacy policies when you use their forms.
Information may be handled by service providers supporting these functions and may be processed outside Canada. We may also disclose information when required by law. We do not sell enquiry contact information.
Cookies
You can manage or block cookies through your browser settings. Blocking cookies may affect some website or chat features.
Retention and security
We retain personal information for as long as needed to handle your enquiry, provide requested services and meet applicable recordkeeping requirements. We use reasonable safeguards to protect information; no internet transmission or storage system can be guaranteed completely secure.
Your choices and privacy requests
Contact us to request access to or correction of your personal information, ask about deletion, withdraw consent to further contact, or raise a privacy concern. Requests are subject to applicable legal requirements, and we may need to verify your identity.
Contact us
Kelowna Barber Academy
Email: info@kelownabarberacademy.com
Phone: 780-217-1857
We may update this policy as our services or practices change. The effective date above identifies the latest update.